Here you can find the most common questions. If you can’t find an answer here, please write us an email and we will get back to you ASAP.
What is The French Cellar?
Who selects the wines ?
The French Cellar Pte Ltd is a Singaporean company (registration number/GST: 201316993H ). The selection, rigorous and demanding, is done in France by our sommelier Nicolas Rebut. We select only top quality and exclusive wines, and directly import them from the vineyards.
You will receive some wine tasting notes (QR bottle on your bottle) as well to enhance your wine tasting experience. Wines and tasting notes are delivered to your door, every month!
About us. find out more here
How can I pay?
Wine selection is exclusively done by our sommelier Nicolas Rebut. You will find more information on our sommelier here
All your purchases must be made directly on our website. We accept Visa, MasterCard, Amex, with a billing address in Singapore.
When am I charged?
– No commitment subscription:
Wine delivery: When do I receive my box?
the first month is paid at the time of purchase, then every month at the same day. However, you can unsubscribe whenever you want, and right from the first month.
– Fixed duration subscription (6, 12 months): the subscriptions are charged in one time at the time of the purchase.
Can I change the address of delivery of my current subscription?
The first delivery of your wine subscription box is within 5 days, then every month.
You will receive a text message with your delivery day and a tracking number before delivery. In case of absence, we re-deliver for free.
Delivery is done during weekday or weekend, morning, afternoon or evening.
Free & flexible delivery.
If you have any questions, feel free to contact us: email@example.com
You can at any time change the address of your subscription by going to My Account and then Manage my subscriptions.
Can I reorder the wines that I received?
Of course! After discovering the wines, you can buy the ones you loved and many others on the ‘Shop’ page, taking advantage of our special prices exclusively for our members. Purchase is of case of 2 bottles minimum.
Can I buy wines of the shop if I’m not a subscriber?
Yes, the shop is available to everyone at a regular price (and at a discounted price for members).
I lost my password
I cannot access my account
if you lost your password. We will send you an email with a new password and then you can change it by going to My Account and My Info characters.
Be sure to use the email address entered during registration of your address, If you lost your password, go to My Account and click on « forgotten password » If you still have a problem contact us.
I have an issue with my delivery
I did not receive any confirmation emails
If you have any issue with your delivery, please send us a message at firstname.lastname@example.org
The French Cellar Guarantee: If you suspect that a wine is affected by a quality issue please contact us. Two thirds of the bottle has to be kept for assessment by our team. We will be more than happy to discuss the wine and resolve the matter to your full satisfaction. The wine can be replaced, or if that wine is not available, we will provide a similar wine, or give you a refund.
If you have a Gmail email address, please check your “Promotions” category in the new interface.
If you have another email provider, please contact us at email@example.com