Available in: Singapore Hong Kong China
The French Cellar Your sommelier at home

Help

Here you can find the most common questions. If you can’t find an answer here, please write us an email and we will get back to you ASAP.

What is The French Cellar?

The French Cellar Pte Ltd is a Singaporean company (registration number: 201316993H ). The selection, rigorous and demanding, is done in France by our sommelier Nicolas Rebut. We select only high quality wines, and directly import them from the vineyards.
You will receive some wine tasting notes as well to enhance your wine tasting experience. Wines and tasting notes are delivered to your door, every month!

Who selects the wines ?

Wine selection is exclusively done by our sommelier Nicolas Rebut. You will find more information on our sommelier here.

How can I pay?

All your purchases must be made directly on our website. We accept Visa, MasterCard, Amex, with a billing address in Singapore.

When am I charged?

No commitment subscription: the first month is paid at the time of purchase, then every month at the same day. However, you can unsubscribe whenever you want, and right from the first month.

Fixed duration subscription (6, 12 months): the subscriptions are charged in one time at the time of the purchase.

Wine delivery: When do I receive my box?

The first delivery of your wine subscription box is within 5 days, then every month. 

You will receive a text message with your delivery day and a tracking number before delivery.  In case of absence, we re-deliver for free.

Delivery is done during weekday or weekend, morning, afternoon or evening.

Free & flexible delivery.

If you have any questions, feel free to contact us: contact@thefrenchcellar.sg

Can I unsubscribe when I want?

If you have chosen the ‘no commitment subscription’, you can unsubscribe whenever you want, and right from the first month.

You only need to go to My account and click ‘unsubscribe’. If you have any issue, please do not hesitate to contact us at contact@thefrenchcellar.sg

Can I change the address of delivery of my current subscription?

You can at any time change the address of your subscription by going to My Account and then Manage my subscriptions. Make sure you change this information before the 10th of each delivery month.

Can I reorder the wines that I received?

Of course! After discovering the wines, you can buy the ones you loved and many others on the ‘Shop’ page, taking advantage of our special prices exclusively for our members. Purchase is of case of 2 bottles minimum.

Can I buy wines of the shop if I’m not a subscriber?

Yes, the shop is available to everyone at a regular price (and at a discounted price for members).

How does Gift work?

It’s very simple to offer an unforgettable gift to your friends or loved ones. When you purchase the gift, you can give him/her the gift card  yourself (digital card) or we can send him/her the card directly at the date you want. 

If we send him/her the gift card, the gift recipient is notified, at the time you choose, by email of your gift and receive an activation code that will allow him/her to start the subscription. The recipient will then enter the activation code by clicking on the Gift tab of our website to start his/her gift subscription.

The card contains an activation code that will allow him/her to start the subscription. The recipient will then enter the activation code by clicking on the Gift tab of our website to start his/her gift subscription.

 

I received a gift, what should I do?

Simply get the activation code which is in your card, then enter it in the space provided for this purpose by clicking on the Gift tab of our website  (Redeem a Gift, on the left on the Homepage). After having activated your gift, you will receive the first box the following month, monthly until the end of your gift duration. Of course, you have nothing to pay.

Where is the activation code for my gift?

You can find the gift code in the electronic card you received from The French Cellar or directly from your friend.

If you did not receive this email, please send us a message at contact@thefrenchcellar.sg

Where should I enter the activation code for my gift?

You can enter the activation code from your gift by clicking the Gift tab of our website (Redeem a Gift, on the left on the Homepage)

– Problems –

I have not received my bottles

Make sure you have started your subscription (or activated your gift). The delivery of the first box happens around the 15th of the following month (i.e. you subscribe in October, you receive your first box around the 15th of November then each month, (i.e. 15th December, etc.) until the end of your subscription. If you have a problem, contact us so we can check the status of your order.

I lost my password

Click here if you lost your password. We will send you an email with a new password and then you can change it by going to My Account and My Info characters.

I cannot access my account

Be sure to use the email address entered during registration of your address, If you lost your password, go to My Account and click on « forgotten password » If you still have a problem contact us.

I cannot unsubscribe

If you have a no-commitment subscribtion: to unsubscribe, please visit ‘My Account’ and choose ‘Manage my subscriptions’ and click ‘unsubscribe’.
If you have any issue, please send a mail to contact@thefrenchcellar.sg

I have an issue with my delivery

If you have any issue with your delivery, please send us a message at contact@thefrenchcellar.sg

The French Cellar Guarantee: If you suspect that a wine is affected by a quality issue please contact us. Two thirds of the bottle has to be kept for assessment by our team. We will be more than happy to discuss the wine and resolve the matter to your full satisfaction. The wine can be replaced, or if that wine is not available, we will provide a similar wine, or give you a refund.

I did not receive any confirmation emails

If you have a Gmail email address, please check your “Promotions” category in the new interface.
If you have another email provider, please contact us at contact@thefrenchcellar.sg